Return Policy

At WYS Trading, we want you to be satisfied with your purchase. Because we operate as a business seller, you are entitled to the statutory right of withdrawal. Below, we explain step by step how our return process works.

1. Cooling-off Period (Right of Withdrawal)

You have the right to cancel your order within 14 days after the day of receipt, without giving any reason. From the moment you have notified us of the return, you have another 14 days to actually send the product back to us.

2. Conditions for Returning

To receive a full refund of the purchase amount, it is important that we receive the product back in the correct condition:

• New products: These must, as far as reasonably possible, be returned in their original condition and packaging. You may evaluate the product as you would in a physical store, but it must not have been used.
• Second-hand products (from auctions/bankruptcies): Each second-hand item has its own specific characteristics and/or signs of use. Therefore, a second-hand product must be returned in exactly the same condition as when we shipped it.

Please note: If a product is damaged or has decreased in value more than was necessary to evaluate it, we may charge you for this depreciation.

3. Costs of the Return Shipment

The direct costs for returning an order are borne by the buyer. Did we make a mistake, for example by delivering the wrong or a defective item? Please contact us directly via the sales platform. In that case, we will of course cover the return costs and work with you to find a suitable solution.

4. How Do You Return an Item?

Because we use external sales platforms (such as Marktplaats, eBay, and Vinted), the return process preferably runs via the platform where you made the purchase:

1. Register your return: Send us a message via the chat of the platform or use the specific return button (for example on Vinted) to indicate that you are canceling your purchase.
2. Pack the product securely: Ensure that the product is packed well and securely for transport so that it cannot be damaged.
3. Ship the package: Drop the package off at a parcel point. We recommend always providing return shipments with a Track & Trace code, as the shipping risk lies with the buyer until the package has been received by us in good order.

5. Refund

As soon as we have received and inspected the returned item, we will proceed with the refund:

• We primarily use the integrated systems of the sales platform for this (for example, by canceling the transaction via Vinted).
• If the refund cannot be processed via the platform, we will refund the full purchase amount (including any standard shipping costs of the initial outward shipment) no later than 14 days after receiving the return shipment. This will be done to the account used to make the original payment.